Answers every call
24/7, after hours, and when the line is busy — no caller hits a dead end.
One connected system — two ways to run it
AI and your people, working as one front door
An AI assistant can cover overflow, after-hours, and speed; your own people bring nuance, judgment, and relationships. Both work from the same secure, permission-gated system — so you can lean on either, or blend them, and nothing falls through the cracks.
Client Intake & Communications System
Never miss the call that turns into work
A business communications and customer intake system that answers every call, captures the details, and hands the right information to the right person — working alongside your team, not instead of it.
It starts simple — answering your phone and your callers’ questions — and adds capability as you need it, so it keeps fitting your business as things change. Its flagship setup uses an AI voice assistant, but you choose how much AI is involved: controlled or limited AI, local or on-prem models, your own provider, or none at all.
Based in Reno, NV — serving the West Coast and beyond.
The cost of a missed call adds up fast
~38%
of business calls actually reach a live person — the rest leak to voicemail or a competitor.
~50%
of service-business leads come in after hours, when no one is at the desk.
5 min
the response window that decides the job — the first to answer usually wins.
24/7
coverage for a fraction of a full-time receptionist, who only works business hours.
Every missed call is a job that went somewhere else
See the difference an always-on front door makes.
Without a system
- Call comes in
- Rings out → voicemail
- Caller hangs up
- Calls a competitor
With the intake system
- Call comes in
- Answered & qualified
- Details captured
- Booked + staff notified
One call, routed everywhere it needs to go
Captured details flow to the tools your business already runs on.
Call→
Qualify→
Capture→
Confirm (SMS)
routes out to
CRM record
Calendar booking
Staff handoff
Email summary
Your team can watch and step in, live
On the calls that matter, a real person can steer, intervene, or demo on the spot.
Live transcript
Caller: Hi, my water heater's leaking — can someone come out today?
Assistant: I can help with that. What's the address and a good callback number?
Caller: 412 Pine St. It's pretty urgent.
Assistant: Got it — flagging this as urgent and checking today's openings.
Captured
- ✓ Name captured
- ✓ Phone captured
- ✓ Job: water heater leak
- ✓ Priority: urgent
Staff oversight
Take overWhisper a hintFlag urgent
Works with your team, not instead of them
- Your staff stay in control — the system handles first contact and the busywork, your people handle the judgment calls.
- Every call, capture, and booking is visible to your team, so nothing happens behind their backs.
- On high-value calls, a real person can watch live, steer the conversation, step in, or demo on the spot.
- It frees your team from the phones to do the work only they can do.
What it handles
Captures the details
Name, intent, and the job specifics your business needs, every time.
Books & confirms
Schedules the work and sends confirmations, then routes approvals to you.
Connects your tools
CRM, calendar, and custom-built experiences we build for you.
Stays on-message & secure
Scoped guardrails keep it accurate; sensitive details stay protected.
Reports back
A clear view of calls handled, leads captured, and what to improve next.
Packages that grow with you
Each of these is a base package — a starting point we build from, not a fixed plan. Pick the one closest to what you need today, then add capability as your business grows. Every engagement is custom-built and scoped to you.
Essentials Intake
An always-on AI voice line that answers every call and handles your common questions — 24/7.
The simplest way to never miss a call. An AI voice assistant answers day or night, greets callers in your brand voice, and handles your common questions from a script you approve. Best for straightforward Q&A — a low-cost, honest starting point you can grow from as your needs do.
- Always-on (24/7) AI voice answering, including after hours
- Custom greeting and a question-and-answer script you approve
- Up to 3 hours/mo of included tuning and script adjustments
- Setup of your own telephony and voice provider accounts (you own them; you pay usage directly), with spend caps, call limits, and alerts configured so a busy day can't surprise you
- Honest by design: best for general Q&A — we'll tell you plainly where this tier is and isn't a fit
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Capture Intake
Answers every call, captures every lead to your own records, and tells you about it.
Everything in Essentials, plus real lead capture: callers' details and intent are saved to your own client database, return messages go out by email and text, and you get notifications and a monthly report. The dependable middle tier for businesses that live and die by following up on leads.
- Everything in Essentials Intake
- Caller details and intent captured to your own client database as a structured record
- Automatic email and SMS return messages to callers and your team
- Notifications when leads come in so follow-up happens fast
- Up to 5 hours/mo of included enhancement (script, flow, and knowledge-base tuning)
- Monthly performance report (calls handled, leads captured, after-hours share)
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Integrated Intake
Wired into the tools you already run — booking, CRM, routing — and ready to grow.
Everything in Capture, connected to your world: appointment booking and calendar, CRM/pipeline so leads land where the work happens, and routing tuned to the five-minute window. Built modularly — we connect one system at a time, so you can start with what matters and add more later. Because the foundation is built once, each new integration or process you add down the road is faster and cheaper than starting over — roll it out all at once or gradually as you're ready.
- Everything in Capture Intake
- Appointment booking / calendar integration and live transfer to your team
- CRM or pipeline integration so captured leads land where the work happens
- Lead-response routing tuned to the five-minute window
- Modular integrations into your own systems — added one layer at a time, scoped to what you need
- A built-once integration backbone, so adding new systems or processes later is faster and cheaper — roll out all at once or gradually
- Up to 6 hours/mo of included enhancement (script, flow, knowledge-base, and integration tuning)
- Monthly review with recommendations for the next build step
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Pricing is scoped to your business — no two setups are identical.
- You own your domain and your data — we build and manage the system around them.
- Sensitive records stay in your own compliant systems; we build the front door, not the vault.
- Everything online and async by default — no mandatory phone calls to work with us.
- Every AI call opens by identifying itself as an AI assistant from Neptoniq Creations (required disclosure).
Let’s turn your phone into booked work
Tell us how your calls come in today and we’ll scope a system that fits — custom-built, and built to grow with you.